Welcome to Cloud Bridge CX™
Cloud bridge CX a platform designed to extend the capabilities of the our client’s Cloud CX infrastructure.
It is a rapid development interface that combines pre-formatted connectors to various CX platforms with a market place of applications, AI services and APIs built and curated by Interact Strategies.
The issue
A Cloud CX platform, limits our customers to the set of features and access their provider and environment offers out of the box.
The Solutions
Cloud Bridge CX™ allows for a virtually unlimited range of use cases without requiring a team of developers and complex and long implementations.
Cloud bridge CX™ is offered as a managed service in Interact Strategies AWS Cloud infrastructure deployed in the same region as your CX Cloud environment.
Our services include
- CX Event API endpoints
- Disconnect event
- Connect event
- Missed interaction event
- Digital message send and receive event
- User status change notification event
- Interaction in queue event
- Conference and transfers events
- Orchestration
- Tasks automation
- AI, Data analysis and outcome management
- Synchronous and asynchronous processing
- Orchestration
- REST API
- WebSocket
- WebServices
- GraphQL
- Systems integration
- Exchange CX data with application on pickup, disconnect time, user status change,...
- Live feed of interaction data, CRM, EHR, ERP, …
- Synchronize statuses with other Contact Centers and presence driven applications
- Market place
- Digital messaging companion for Genesys Cloud
- Global Language IVR (70+ and counting) for any CX
- 988 auto-connect
- More …