Welcome to Cloud Bridge CX™

Cloud bridge CX a platform designed to extend the capabilities of the our client’s Cloud CX infrastructure.

It is a rapid development interface that combines pre-formatted connectors to various CX platforms with a market place of applications, AI services and APIs built and curated by Interact Strategies.

Women taking a video call
Women taking a video call
Women taking a video call
Women taking a video call
Women taking a video call

The issue

A Cloud CX platform, limits our customers to the set of features and access their provider and environment offers out of the box.

The Solutions

Cloud Bridge CX™ allows for a virtually unlimited range of use cases without requiring a team of developers and complex and long implementations.

Cloud bridge CX™ is offered as a managed service in Interact Strategies AWS Cloud infrastructure deployed in the same region as your CX Cloud environment.

Cloud Bridge Cx Diagram

Our services include

CX Event API endpoints
  • Disconnect event
  • Connect event
  • Missed interaction event
  • Digital message send and receive event
  • User status change notification event
  • Interaction in queue event
  • Conference and transfers events
Orchestration
  • Tasks automation
  • AI, Data analysis and outcome management
  • Synchronous and asynchronous processing
Orchestration
  • REST API
  • WebSocket
  • WebServices
  • GraphQL
Systems integration
  • Exchange CX data with application on pickup, disconnect time, user status change,...
  • Live feed of interaction data, CRM, EHR, ERP, …
  • Synchronize statuses with other Contact Centers and presence driven applications
Market place
  • Digital messaging companion for Genesys Cloud
  • Global Language IVR (70+ and counting) for any CX
  • 988 auto-connect
  • More …